Support and FAQs

List of 4 frequently asked questions.

• Are Hopkins students required to have a computer?

  Hopkins is an official Bring Your Own Device (BYOD) school and students are required to own a laptop with a built-in webcam.  We primarily recommend students have either a Mac or a PC.  However, being that we are a Google School (G Suite), many of our students also do really well with Chromebooks.  When we deliver online classes remotely via Zoom, please be aware that some Chromebook users reported issues with video or audio quality, while Mac and PC users did not have this problem.  Many classes may have breakout groups within Zoom, joining the students at home with the students physically in class.  For this reason, we recommend that all students have a set of headphones with a built-in microphone that can be connected to their laptops.

• Where are the Technology Department offices located?

  The Technology Department offices are located in the basement of Hopkins House. Click Here for a campus map.

• I have questions.  How do I get in touch with Technical Support?

  Please do one of the following:
  
  (a) Send an email to support@hopkins.edu
  
  OR
  

  
  (b) Visit our offices in the basement of Hopkins House
  
  We will be happy to help you!

• Will the Technology Department fix my personal computer?

  The Technology Department will make every effort to get you connected to services we provide from your personal computer (e.g. Google, WiFi, printing, etc.).  However, we do not service hardware or software related problems on personal computers.